FAQs

 
Below are the most frequently asked questions and answers pertaining to Amaze.
  1. Please send an email to amaze@caremore.com to request access. Please specify the following –
    1. What do you need access to? Touch, Extensivist, @home etc.
    2. What region(s) do you work in and need access to?
    3. Do you require a lead or RMO/RMD level access? Please specify.
  1. Download the App from the app store. Search for CareMore-Amaze in the app store and download.
  2. Once installed on your phone, you should be able to login using your CareMore ID and password. This is the same ID you will use to login to your laptop or Outlook.
  1. Please send an email with the issue details to amaze@caremore.com. Someone from the team will contact you if additional details are needed to troubleshoot the issue. Once the issue is resolved, this will be communicated to you so you can verify that it is fixed.

AMAZE Data Sources: 

NG Prescribed Meds: This list is directly from the EMR. And provides the list of prescribed medications. Each medication gives – 
Drug Name, Status, Start and Stop Date, Refills, Refill Limit, Quantity, Units, Comments, Provider, Practice name, Practice ID, NDC
 
Claims Filled Medications: This is the list of actual filled medications that is sourced from the data warehouse. This includes OTC and ESI claims meds as well. AMAZE shows 180 days of Claims meds data now. This is the exact list you will find in PQV today but limited to last 180 days.
AMAZE Source: EDH (which sources from EDW) 
Each entry has – Drug, Strength, Days’ Supply, Date, Quantity, Pharmacy, Prescriber Name, Tier, NDC
 
Core Care Team: This list pulls in people associated with this member and is sourced from both AE and NG as applicable. 
Roles include PCP, Case Manager, Social Worker, APC, Touch APC, and Preferred Pharmacy. If these contacts have phone numbers or email ID’s available, they are included on AMAZE. 
 
Past Medical History: This gives the complete med history of this member from NG. This is based on past encounter history. Any row when clicked on will show – 
Code, Description and Date. The date here will show all historic dates when the member was diagnosed with this condition.
 
Last IP Admission: Again sourced from Encounter information in NG. 
Includes – Admission Date, Diagnosis Code, Attending Providers, Discharge Date, Summary Notes
 
Advance Directives: Source from NG AD template. Whatever information is populated in the template will be reflected in AMAZE.
 
Test Results: This is the lab data for the member. AMAZE reflects the last 180 days as of now. 
AMAZE Source: EDH (which sources from EDW) 
Includes – Date, Test Name, Value, Units, Ordering Provider, Reference Range and Abnormal Flags. 
We have identified issues here with some lab data missing –these are primarily from the independent labs that currently don’t send any information to our EMR’s. Mostly seen with Touch members. 
 
Appointments: This list is sourced from NG EPM module. Lists all the appointments for a member that have been scheduled, and completed. 
Includes – Date, Start and End time, Event Type, Details, Kept status, Provider, Status, Location and Address
 
Quality Measures: This is the list sourced from Access Express. 
AMAZE Source: EDH (which source from AE)
Includes – Status, Measure, Event, Value, Description and End Date
 
Claims: This is the 180 days view of the claims history. 
AMAZE Source: EDH (which sources from EDW) 
Includes Claims ID, From Date, To Date, Service, Diagnosis and Provider
 
Plan Details: This list is sourced from the membership systems. 
AMAZE Source: EDH (which sources from Facets)
Includes – Plan Name, Plan Group, Effective Date, Term Date, HMO ID, IPA, Duals

 
  1. Most of the data is fetched real time from the source systems. However, there is a possibility that the data is 1 day old in the source system.

Here are some basic troubleshooting that might help you self-fix this issue. If none of this works, please send an email to amaze@caremore.com for assistance.

  1. Check to see you are not locked out of your account. If you are unable to login to outlook or to your laptop or to other CareMore sites, you are probably locked out of your account. This could either be caused by a password expiry or multiple attempts to login incorrectly. If this is the case, please call 1-888-ANTHEM-8 to request an unlock or you can unlock it yourself at myprofile.wellpoint.com
  2. Please check your login Id to ensure it is typed out accurately.
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